Exploitative company
Published in DAWN on September 6, 2025
THIS is
with reference to the editorial ‘Damning audit report’ (Aug 23), which, among
other things, pointed out that a telecommunication company over-charged its
customers to the tune of Rs 6.58 billion in a single financial year.
Over the
last couple of years, the same company has been regularly increasing the price
of its basic post-paid package, with the result that I am now paying more than
twice the amount than what was the case earlier. When asked, its
representatives told me that I could now use 15GB of data compared to four in
the past, along with 3,500 minutes talking time and 3,000 messages. But I do
not want all that. I just want 4GB data and a talking time worth no more than
100 minutes.
Why is there
no cheaper package for consumers like me? The official reply is that I can
always use a pre-paid package or switch to another cellular company. This is
what corporate fraud looks like.
Shakir
Lakhani
Karachi
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