I was delighted to read that the Managing Director of the K.E.S.C. rushed to supervise repairs to a damaged transformer in the Queens Road area recently. The fact that the transformer was located in a very posh area of the City is neither here or there. I am sure he would have done the same if the breakdown had occurred in a slum like the Lyari. It seems that the power company has at least got a chief who really cares about its customers.
I wish, however, that he would pay an early morning visit to the Industrial and Miscellaneous Zone recently shifted to the Civic Centre where those consumers who have problems like inflated bills have to go for redress of their grievances. He will find a long line of suffering souls with no one to attend to their problems till 9.30 am., for that is when the staff arrives, after which they huddle in a corner discussing such pressing problems like what went wrong with the Challenger, or whether the Soviets will ever leave Afghanistan. It is not until 10 a.m. that they suddenly realise they have a job to do, and that people have come to meet them.
The K.E.S.C. chief could also devote some time to find out why so many customers do not get their bills in certain areas to the meter readers, who have to visit the consumers' premises every month -- or do they? At least this is much better then sending the bills by post, for the post office (like the K.E.S.C.) is not a ver efficient organisation.
Shakir Lakhani
Karachi
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